Safelite AutoGlass

Sue Soto 3 weeks ago

Safelite came to my house to replace my broken windshield. It was fast and easy! The technician was polite and efficient! I highly recommend Safelite!

Chad hicks 2 months ago

The installers were great. The scheduling and keeping the appointments, horrible. I had three vehicles in need of windshields, they totally missed the four hour time slot on two. The third one, they arrived at the very end of the four hour time slot. If you hire SafeLite, prepare to waste an entire day. They are good at scheduling an appointment, just horrible at keeping the appointment. I have no plans to use them again!

Monica Alvidrez 3 months ago

I walked into their Waco office, and even though they were pretty steady, two employees acknowledged me and asked if I had been helped. The manager, Carlos, was very patient, cool, calm, and collected during my whole visit. This was not only with me, but with all customers, even though one was very challenging. After checking my cracked windshield, the lead tech came out and provided me with a detailed explanation. He explained the reason behind the windshield being unrepairable and my options for moving forward with getting it replaced. They were flexible with their scheduling. They both assured me they are here for me, and that what is convenient for me is what matters. I felt so comfortable with them, knowing they were sincere and genuine about their work and work ethic. I highly recommend this location.

Dave Moss Edited 3 months ago

Update @ owner @safelitewaco. Todays appointment. Didn't do better. No new oe glass installation, dow need new oe kia trim pieces from been prying on then damaged to lower corner pillar trim trying to mave work. Seal on driver side pillar still flapping in wind. Glass set to high why bottom trim covers do not cover glass and will not clip properly. See deformed oe corner drim due to prying. Pics are circled in red after today's destruction. SEE PHOTOS. NEW IN SHOP APPOINTMENT JUNE 20 @1P.M. I EXPECT NEW OE CORNER TRIM FR KIA ORDERD FOR PASSENGER SIDE AND DRIVER SIDE, NEW OE GLASS ,CORRECTLY INSTALLED!!!!!!!!Trim on bottom corners on passenger and driver's side not installed correctly and misaligned. I work mon through Friday 102mi Dr 1 way. Saturday is the only day I can get an appointment. Now after OE glass was installed incorrectly on May 30th. I have to wait 2 weeks for the Saturday appointment..not knowing if they need to order new trim kit, for their lack of detail at install. I am a 30 yr aircraft mechanic, currently systems test on F-35s. I think the glass was set too high, so trim will not fit properly at the bottom. My insurance covered 100% @ almost $1500. Its

James Stigliano 5 months ago

I got a chip on I-35 called into Safelite the next day. They asked if a home or store visit so I chose store and the. Showed up Monday at the exact appointment time and they knew I was coming and treated me great took my keys and it took 40 minutes checked out and on my way. The Waco location was amazing. The entire team crushed it and I got to catch up on some emails.